A lot of time, love, and care goes into making, packing, and gift-wrapping your orders. As a result, we may need a little extra time to process them. Please allow:

Up to 2 working days for production and dispatch of all gift-wrapped and non-gift-wrapped orders.

Up to 3 working days for mugs and greeting cards.

You will receive a shipping confirmation email once your order has been dispatched. Your patience is truly appreciated! 🩷

​Delivery Options

Standard | Royal Mail Tracked 48 | No Signature Required | FREE | 2-3 Days for Delivery

Royal Mail Tracked 24 | No Signature Required | £1.99 | 1-2 Days for Delivery

Royal Mail Signed For 2nd Class | Not Tracked | £2.50 | 2-3 Days for Delivery

Royal Mail Signed for 1st Class | Not Tracked | £2.99 | 1-2 Days for Delivery

Royal Mail Special Delivery Guaranteed by 1pm | £9.50 | 1 Day Delivery

Royal Mail 1st Class Letter | FREE | Greeting Cards only | 1-2 Days for Delivery

Once the order has left us, ​Royal Mail aims to deliver within 1-2 days but please allow up to 7 days (Monday to Saturday) for delivery as there may be unforeseen delays. ​Royal Mail usually do not deliver on bank public or local holidays. Deliveries are scheduled to be completed by 3pm for addresses in urban areas and by 4pm for addresses in rural areas. Royal Mail states that changes to mail volumes, transport disruptions and operating issues mean that sometimes your delivery may be later in the day. Please check service updates to see if there are known issues in your area. You can view their service updates here.

​Please note we do not currently ship outside of mainland UK

We hope you or your recipient loves our products and gift boxes, but if you’re not completely satisfied, we’re happy to offer refunds and exchanges.

To start a return, please email customersupport@thebreakupessentials.com within 14 days of delivery. Once we’ve confirmed your request, you’ll need to return your order within 28 days to:

The Breakup Essentials Ltd

46 Deneside Crescent

Hazel Grove

Stockport

SK7 4NU

Please do not send your return until we have confirmed your request. In your email, include the full name of the person who placed the order, the order number, and the reason for returning. Let us know if you’d like a full refund, partial refund, or exchange. If your item arrived faulty or damaged, please attach photos so we can assist you as quickly as possible.

All returned items must be in resalable condition unless they arrived damaged. Unfortunately, we cannot offer refunds or exchanges on personalised or custom-made products.

Once we receive your return request, we will email you a Royal Mail QR Code, which you can take to your nearest Post Office. You will receive a notification once your return has arrived back with us, and refunds will be processed within 7 days back to your original payment method.

We recommend using tracked shipping and keeping your proof of postage safe, as we cannot be responsible for returns that do not reach us.

Need to make a change? Email customersupport@thebreakupessentials.com within 1 hour of placing your order, and we’ll do our best to accommodate your request.

If more than 1 hour has passed, please still reach out—we’ll try to help, but we can’t guarantee your order hasn’t already been shipped.

⏳ Please note: Order amendments may delay delivery.