Can't find the answer to your question? Ask us!
Email: customersupport@thebreakupessentials.com

Frequently Asked Questions

Where can I shop your products?

You can find all of our beautifully curated gift boxes, motivational greeting cards, self care mugs and more on Etsy!
Shop with peace of mind knowing you're covered by Etsy's Purchase Protection Programme.

Can I personalise products?

You can add a personalised message to any greeting card (excluding greeting card bundle) and gift tag.
If you would like your mug personalised please email customersupport@thebreakupessentials.com

Will there be new products to add to gift boxes?

100%! We are always on the hunt for new products and will be updating them regularly. Make sure you follow us on Instagram and sign up to our mailing list so you don't miss new product announcements. You can also let us know if there's any products you'd like to see☺️.

Can I make special requests?

Of course! Please email: customersupport@thebreakupessentials.com for any special requests. We will always do our best to accommodate.

How do you source your products? 

All products in our gift boxes have been meticulously selected. We only source high-quality products and always ensure that they are either made in the UK or that suppliers / distributors are UK-based. We make it a priority to support other small businesses too!

How can I find out more information about each product?

You can click into each product where there will be product information and instructions that have been obtained directly from the manufacturer / supplier. We want to be transparent so will always include the name of the manufacturer for you to research the product as you wish.

Can I get a refund?

Yep, and they're free! You can read our full Returns, Refunds & Exchange policy here.

What are your delivery options?

You can read our full Shipping policy here.
Delivery Options
Standard | Royal Mail Tracked 48 | No Signature Required | FREE | 2-3 Days for Delivery
Royal Mail Tracked 24 | No Signature Required | £1.99 | 1-2 Days for Delivery
Royal Mail Signed For 2nd Class | Not Tracked | £2.50 | 2-3 Days for Delivery
Royal Mail Signed for 1st Class | Not Tracked | £2.99 | 1-2 Days for Delivery
Royal Mail Special Delivery Guaranteed by 1pm | £9.50 | 1 Day Delivery
Royal Mail 1st Class Letter | FREE | Greeting Cards only | 1-2 Days for Delivery

Can I add delivery instructions?

Yes, you can add delivery instructions e.g. a safeplace such as leave with neighbour or leave in back garden, on the basket page before placing your order. Alternatively you can email: customersupport@thebreakupessentials.com within 1 hour of placing your order. After this timeframe, we will not be able to add delivery instructions.

Do you ship internationally?

Unfortunately, right now we only ship to mainland UK.

My products arrived damaged or faulty, what should I do? 

In the unfortunate event this happens, please email: customersupport@thebreakupessentials.com with photos of the damaged or faulty product and your order number, within 14 days of delivery. We will ask whether you would like a replacement, partial refund or full refund. You can find more information about our refund, returns & exchange policy here.

Will a receipt, prices or delivery note be included in gift boxes?

We will include a basic gift packing slip just so you know everything is there, but we will never include prices!

Are you based in the UK?

Yep! We are proudly based in Manchester, UK. 🇬🇧