Can't find the answer to your question? Ask us!
Email: customersupport@thebreakupessentials.com
Frequently Asked Questions
Where can I shop your products?
You can find all of our beautifully curated gift boxes, motivational greeting cards, self care mugs and more on Etsy!
Shop with peace of mind knowing you're covered by Etsy's Purchase Protection Programme.
Can I personalise products?
You can add a personalised message to any greeting card! (Excluding greeting card bundle). We'll be offering more personalised products very soon!
Will there be new products to choose from?
100%! We are always on the hunt for new products and will be updating them regularly. Make sure you follow us on Instagram and sign up to our mailing list so you don't miss new product announcements. You can also let us know if there's any products you'd like to see☺️.
Can I make special requests?
Of course! Please email: customersupport@thebreakupessentials.com for any special requests, or add them in the order notes on the basket page before you place your order. We will always do our best to accommodate.
How do you source your products?
All products are sourced by us. We only source high-quality products and always ensure that they are either made in the UK or that the supplier / distributor is UK-based. We make it a priority to support small UK businesses too!
How can I find out more information about each product?
You can click into each product on our website where there will be product information and instructions that have been obtained directly from the manufacturer / supplier. We want to be transparent so will always include the name of the manufacturer for you to research the product as you wish.
Can I get a refund?
Yep, and they're free! You can read our full Returns, Refunds & Exchange policy here.
Refunds & Returns
We are happy to offer refunds & exchanges. Please notify us within 14 days of you or the recipient receiving the order by emailing: customersupport@thebreakupessentials.com. Products must be returned within 28 days.
What to include in the email:
The full name of the person who made the order
Order number
Reason for returning
Whether you would like a full or partial refund, or an exchange
If products arrived faulty or damaged - please include photos
What are your delivery options?
You can read our full Shipping policy here.
Delivery Options
Royal Mail 1st Class Letter | FREE | Greeting Cards only | 1-2 Days for Delivery
Standard | Royal Mail Tracked 48 | No Signature Required | £3.50 | Free on your first order when you subscribe to our mailing list | 3-5 Days for Delivery
Royal Mail Tracked 24 | No Signature Required | £3.95 | 1-2 Days for Delivery
Royal Mail Signed for 1st Class | Not Tracked | £4.95 | 1-2 Days for Delivery
Royal Mail Tracked 24 with Signature | £5.95 | 1-2 Days for Delivery
Can I add delivery instructions?
Yes, you can add delivery instructions e.g. a safeplace such as leave with neighbour or leave in back garden, on the basket page before placing your order, alternatively you can email email: customersupport@thebreakupessentials.com within 1 hour of placing your order. After this timeframe, we will not be able to add delivery instructions.
Do you ship internationally?
Unfortunately, right now we only ship to mainland UK.
My products arrived damaged or faulty, what should I do?
In the unfortunate event this happens, please email: customersupport@thebreakupessentials.com with photos and your order number, within 14 days of delivery. We will ask whether you would like a replacement, partial refund or full refund. You can find more information about our refund, returns & exchange policy here.
Will a receipt, prices or delivery note be included in gift boxes?
We will include a gift packing slip just so you know everything is there, but we will never include prices!
Are you based in the UK?
Yep! We are proudly based in Manchester, UK. 🇬🇧
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